Refund Policy
At Apex Peptides, your satisfaction matters. We proudly stand behind the quality of our research products and offer a 30-day refund policy under the conditions below:
Eligibility
- Products must be returned in their original, unopened, and unused condition.
- Opened items are generally not eligible for refunds unless reviewed and approved by our support team.
Submitting a Refund Request
- Requests must be submitted within 30 days of the purchase date.
- We are unable to honor refund requests beyond this window.
How to Request a Refund
- Email us at [email protected]
- Our team will guide you through the return process and provide instructions.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- We recommend using a trackable method to ensure your package arrives safely.
Processing Refunds
- Once we receive and inspect the return, refunds will be issued to the original payment method.
- Please allow a few business days for the transaction to reflect on your account.
Shipping Issues
If your order arrives damaged, missing items, or incorrect, please reach out immediately at [email protected]. We’ll quickly work to resolve the issue through a replacement or refund.
Order Cancellations
- Orders can be changed or canceled within 60 minutes of placing them.
- After this time or once shipped, modifications and cancellations are no longer possible.
Shipping Policy
Currently, Apex Peptides ships to U.S. addresses only.
Carrier Delays
We are not responsible for shipping delays caused by:
- Weather conditions
- Carrier issues
- Other factors outside of our control
Shipping Address
Please double-check your shipping details at checkout.
We are not liable for orders undelivered due to incorrect or incomplete addresses.
Delivery Confirmation
If your tracking indicates your order was delivered but you haven’t received it, please first contact the carrier (FedEx or USPS).
We’re happy to assist with a claim but are not responsible for lost or stolen packages once marked as delivered.
To begin a missing package claim, contact us at [email protected] within 7 days of the listed delivery date.